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2016 Dec 1D0-61A book
Q1. You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?
A. Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.
B. Request that the customer send his complaints by e-mail, knowing that any inappropriate communication will be well documented.
C. Do not respond to the customer.
D. Skip the meeting and call the customer.
Q2. You received an e-mail message on which several other individuals were copied.
You want to respond to this message in a way that will include everyone who was copied on the original message. You can accomplish this by using which action?
B. Reply All
Q3. You just started a small business and need to create a logo. Although you are technically savvy, your artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the Internet and social networking in this manner is known as:
C. crowd sourcing
D. social engineering
Q4. What is the difference between a computer virus and a worm?
A. A virus can replicate by itself, whereas a worm requires user action to replicate.
B. A worm can replicate by itself, whereas a virus requires user action to replicate.
C. A worm can deposit an illicit server, whereas a virus cannot.
D. A virus can deposit an illicit server, whereas a worm cannot.
Q5. You have just checked the balance in your bank account by logging into your bank’s Web site. Which protocol was most likely used for the transmission of your information?
Abreast of the times 1D0-61A actual exam:
Q6. The official CIW Web site has an IP address of 184.108.40.206. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?
Q7. You just received a joke that was c-mailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue do you risk by forwarding the e-mail message?
A. Forgetting to include others who might find the joke funny
B. Copyright infringement by not providing credit to the originator of the joke
C. Offending a recipient who receives the joke as a result from further forwarding
D. Reducing the effectiveness of spam filters
Q8. You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?
A. Update the meeting agenda with the hotel information.
B. Post an announcement to the company’s Web site with the new hotel information.
C. Call each stakeholder and leave a message with the address of the hotel.
D. Send a text message with the hotel information to the mobile phone of each traveler.
Q9. CORRECT TEXT You are using an e-mail client that you are unfamiliar with. You need to send an e-mail with an attachment but you do not see a feature labeled “attachment” anywhere on the client. What icon should you look for that is commonly used to invoke the e- mail attachment option?
Q10. You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you are unable to run your anti-virus software. Which of the following is the best step for you to take next?
A. Let the virus run its course.
B. Call your local authorities to report an identity theft.
C. Turn off your computer and reboot from a known, clean system disk.
D. Plug in your backup drive to try to initiate an immediate backup of important files.