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Q9. Ron has an older computer to which he frequently downloads and saves company files. He recently noticed that he was running low on disk space and decided to delete many old files that he no longer needed. He now notices that it takes a long time to open or save documents to his hard drive. Which maintenance task can help? 

A. Disk defragmentation 

B. chkdsk command 

C. fdisk command 

D. Disk cleanup 


Q10. Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering   adoption of a customer relationship management (CRM) application. Which of the following would be the most cost- effective solution? 

A. She can purchase a new server, then create and maintain the CRM in-house. 

B. She can outsource all customer service so the company can focus on product development. 

C. She can contract with a cloud service provider to host the CRM that her company’s employees can access. 

D. She can hire a programmer to develop and maintain the CRM specific to her company’s needs, then have a service provider host the application. 


Q11. Wireless networks are subject to more security issues than standard wired networks. 

Which wireless security protocol can prevent unauthorized devices from connecting to the wireless network? 

A. WPA2 





Q12. Which of the following statement about virtualization is true? 

A. Virtualization enables multiple physical computers to run off of a single virtualized server. 

B. In virtualization, you run multiple virtual machines, provided they all use the same operating system. 

C. In virtualization, the operating systems of the virtual machines should match the host operating system. 

D. Virtualization enables you to run multiple operating systems and applications on a single computer. 


Q13. John is the network administrator for a small company. The company’s network equipment has become outdated, and John has been asked to recommend a plan to update the company’s infrastructure. John has read extensively about the many advantages of using cloud-based services. Which of the following is an advantage of cloud-based services that John could cite to support his recommendation? 

A. Unlimited service options and choices 

B. Higher security in a cloud-based environment 

C. Elimination of need for high-speed Internet connection 

D. Elimination of equipment purchase and maintenance 


Q14. You want to restrict host access to a wireless access point. What is the best way to do this? 

A. Enable MAC address filtering at each host. 

B. Log in to the access point and configure features, such as changing the SSID. 

C. Change the Direct Sequence Spread Spectrum (DSSS) signal at both the access point and each hosts NIC. 

D. Install software on the host you want to limit, then use a Web browser to log in to the host and configure it with the necessary settings to use the access point. 


Q15. Jose is experiencing performance problems with his notebook computer that he purchased a year ago. Upon discussing this issue with him, you learn that he has never deleted any temporary files since owning the device. What can Jose do to fix this problem most efficiently? 

A. Reformat his hard drive. 

B. Use the Windows chkdsk utility. 

C. Use the Windows Disk Cleanup utility. 

D. Back up his computer and delete the active partition. 


Q16. Jenny recently switched from broadband cable Internet to ADSL service with her local phone company. To economize, she chose the self-installation option. It appears that her ADSL modem is not allowing her to connect to the Internet. Which setting should she check first? 

A. Loopback address 

B. Software version 

C. Default gateway D. Device name