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Q33. What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E
Explanation: Reference : Avaya Aura.Call Center Feature Reference 6.0Page358 Programming Call Vectors in Avaya Aura.Call Center 6.0 Page 205
Q34. A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B
Reference:Administering Avaya Aura.Call Center Features 6.0 Page 11
Q35. Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection.
When considering the step adjustment being set to 20 for a given location, which statement about agent adjustments for the consider location step is true?
A. The agents idle time is always adjusted up by 20 seconds.
B. The agents idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds.
C. The agents idle time is always adjusted down by 20 seconds.
D. The agents idle time is decreased by 20 seconds, unless the Idle time Is greater than 100 seconds at which point it is decreased by 20%.
Answer: C
Q36. The first administered extensions in the hunt-group screen is usually serving a call, and is often referred to as ‘hot seat’.
What is the name of this call distribution method?
A. circ
B. ead-mia
C. ucd-loa
D. ddc
Answer: D
Explanation: ReferenceAdministering Avaya Aura.Communication Managerpage288
Q37. Which vector object can replace the Time of Day (TOD) global Vector Variable?
A. Business Schedule Table
B. Vector Routing Table
C. Service Hours Table
D. Policy Routing Table
Answer: C
Reference:Avaya Aura.Call Center 6.0 Overview page 28
Q38. A situation has come up where it is necessary to have more than one service observer active against a Vector Directory Number (VDN).
Which two parameters are necessary to make that happen? (Choose two.)
A. Allow Two Observers in Same Call
B. Service Observing /SSC Allowed with Exclusion
C. Service Level Maximizer
D. serviceobserving(VDN
Answer: A
Explanation: ReferenceAvaya Aura.Communication Manager Screen Reference page 383
Q39. Which Expert Agent Selection (EAS), an agent’s internal login ID is associated with a specific telephone.
When does this happen?
A. when the agent's login ID is administered In the switch
B. when the agent logs in at that telephone
C. when the telephone extension is configured on the station form
D. when the station has Auto Answer enabled
Answer: B
Q40. A single vector can serve multiple Vector Directory Numbers (VDN). VDN and vector variables can greatly ease administration.
Given the information in the exhibit when a caller is queued in vector 1999 via VDN 7200, which announcement will be played on step 6?
A. 8610
B. 8611
C. 8612
D. 8613
Answer: D
Explanation: Reference Programming Call Vectors in Avaya Aura.Call Center 6.0 page 391