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Q25. A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?
A. Disable TCP port
B. Disable Simple Network Management Protocol
C. Disable the Secure Access Link
D. Disable Java Runtime Environment updates
Answer: D
Q26. A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent …the voice uri server
C. The “Create CCT agent” option must be selected
D. The agent first and last name must be populated
Answer: C
Q27. When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?
A. Sysadmin, __avaya
B. Administrator, “server password”
C. Webadmin, webadmin
D. mmReport, mmRep
Answer: D
Q28. A network drive is being mapped that will be used to setup the Contact Center Multimedia database. The following information is provided:
-The Contact Center Multimedia server name is CCMM001 -The Contact Center Multimedia server IP address is 192.167.140.15 -The backup server name is backup004 -The backup server IP address is 192.167.140.20 -The backup folder name is dbbackup
What is the UNC path for the mapped network drive?
A. \192.167.140.15\dbbackup
B. \CCMM001\dbbackup
C. \192.167.140.20\dbbackup
D. \dbbackup\backup004
Answer: B
Q29. Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?
A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
B. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents
C. CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents
D. CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents
E. CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents
Answer: D
Q30. A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
A. The Multimedia Contact manager
B. The Contact Center Multimedia Administrator
C. The E-mail Manager
D. The Outbound Campaign management Tool
Answer: D
Q31. A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?
A. Export the existing firewall policy
B. Manually modify the firewall settings
C. Restore a saved firewall policy
D. Use the Microsoft default firewall
Answer: A