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NEW QUESTION 1
What are two options for sharing the report with other users? (Choose two.)

  • A. Save the report, and put it on a thumb drive.
  • B. Schedule and mail the report to multiple users.
  • C. Download and email the report.
  • D. Make the report public.

Answer: BC

Explanation: Reference https://downloads.avaya.com/css/P8/documents/101025299

NEW QUESTION 2
In which three scenarios is Interaction download allowed? (Choose three.)

  • A. When the Agent who took the Interaction has resigned
  • B. When the Interaction is tagged not to be downloaded
  • C. When the Interaction is tagged with Flag for QA
  • D. When the Interaction is archived

Answer: ACD

NEW QUESTION 3
Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

  • A. Genesys Passive/Active
  • B. UCCX with JTAPI
  • C. AACC on CM or CS1K
  • D. IPOCC on IP Office
  • E. ACCS on IP Office

Answer: CDE

NEW QUESTION 4
When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?

  • A. all the agents that the logged in user has access to
  • B. all the agents in the logged in users department
  • C. all the agents in the logged in users hierarchy
  • D. all the agents reporting to the logged in user

Answer: C

NEW QUESTION 5
How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?

  • A. by setting up an evaluation plan
  • B. by modifying the application that randomly decides the weekday
  • C. by changing the distribution pool
  • D. by clearing all Adhoc evaluations

Answer: A

NEW QUESTION 6
When voice packet processing specific issues are observed, which three actions will help troubleshoot the problem? (Choose three.)

  • A. Delete WinPcap Library from system.
  • B. Restart recorder components.
  • C. Monitor the recorder packet filter string configuration.
  • D. Inspect the voice NIC IP address configuration.
  • E. Check for voice traffic using tools like 'wireshark'.

Answer: BDE

NEW QUESTION 7
Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

  • A. Web application
  • B. Database
  • C. Recorder
  • D. Reports
  • E. Evaluate

Answer: ABC

NEW QUESTION 8
What is the permission that allows a supervisor to administer all the employees?

  • A. Company Admin
  • B. System Admin
  • C. Superuser
  • D. App Admin

Answer: B

NEW QUESTION 9
Which three are in the pre-install checklist? (Choose three.)

  • A. Valid SMTP (Mail) server Address
  • B. Compatible server OS
  • C. Server Port assignments
  • D. Avaya WebLM
  • E. Set Java environment variable

Answer: ACD

NEW QUESTION 10
Where can you create data partitioned Organization Unit types, and how many can be created?

  • A. Asset Management, 2
  • B. AWFOS, 1
  • C. Tenant Administration, 1
  • D. System Configuration, 2

Answer: C

NEW QUESTION 11
Which three features are part of the Evaluate module? (Choose three.)

  • A. Evaluation form design
  • B. Appeals
  • C. Assigning Coaching Assignments
  • D. Creation of Course/Quiz
  • E. Calibrations

Answer: BCE

NEW QUESTION 12
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

  • A. Mountain Time
  • B. Pacific Time
  • C. System Time
  • D. Eastern Time

Answer: D

NEW QUESTION 13
For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)

  • A. Configuration
  • B. System Configuration
  • C. Organization Profile
  • D. License Details interface in Tenant Administration

Answer: BC

NEW QUESTION 14
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

  • A. Jboss
  • B. Textpad
  • C. Eclipse
  • D. Open JDK
  • E. WinPCap

Answer: AE

NEW QUESTION 15
Which action is not a recommended troubleshooting step, while the calls for the logged-in Agents are not getting recorded?

  • A. Verify that the Recorder, Signaling Adapter and Media adapter have loaded the agent from the database
  • B. Check the agent recording profile in AWFOS Admin - Employee management
  • C. Verify that AWFOS received the agent login information
  • D. Verify the Agent is able to login to the AWFOS application to ensure the recordings are happening

Answer: A

NEW QUESTION 16
Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)

  • A. WebLM
  • B. Database
  • C. PBX
  • D. SAN/NAS storage

Answer: AB

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