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Q1. Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone. Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen? 

A. The passcode is preventing Mail from completing Handoff. 

B. The devices are not on the same Wi-Fi network. 

C. The devices are not paired. 

D. The iPhone 4s does not support Handoff. 



HANDOFF compatibility 

MacBook Air mid 2012 or newest MacBook Pro mid 2012 or newest iMac late 2012 or newest Mac mini late 2012 or newest Mac Pro late 2013 or newest iPhone 5 or newest iPhone 4S supports calls only iPad 4, iPad Air or newest iPad mini or newest iPod touch 5G or newest 

Reference: http://9to5mac.com/2014/10/17/handoff-yosemite-ios-8/ 

Q2. Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most? 

A. A customer is having trouble sending and receiving Mail on a company wireless network. 

B. A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens. 

C. A customer cannot connect to any password-protected wireless networks. 

D. A customer is experiencing slow speeds on a specific public Wi-Fi connection. 



Use Monitor mode for intermittent issues, such as unexpectedly dropped connections and auto-join issues. When an issue is detected, Monitor mode will automatically stop, indicate it's detected an issue, and collect information about what occurred. Information will be saved to the desktop as part of the Wireless Diagnostics report, so that you may share it with a network specialist. 

Reference: https://support.apple.com/en-ap/HT202663 

Q3. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue? 

A. Attempt to open a different Pages document. 

B. Quit Pages and try to open the document with Text Edit. 

C. Quit Pages and adjust the framework which may be mismatched. 

D. Restart from a different volume and try to reproduce the issue. 


Q4. Which of the following connection interfaces for external drives are supported by Time Machine? SELECT FOUR. 

A. iPad Classic in disk mode 

B. USB 2.0 

C. USB 3.0 

D. USB 2.0 Drive plugged into Airport Express 


F. FireWire 400/800 

G. Thunderbolt 


I. SuperDrive 

Answer: B,C,F,G 

Reference: http://www.macworld.com/article/1163850/external_desktop_hard_drives_buying_guide.ht ml 

Q5. Mary does not want a folder named Finance in her Documents folder to be searched when using Spotlight. What should Mary do to prevent searching in this specific folder? 

A. Go to System Preferences > Spotlight > Privacy. Add any files or folders to this list. 

B. Change the folder permissions. Click on the folder in Finder, then choose Get Info from the File menu. Select the box for Not Available in Spotlight 

C. Label the folder with a red tag from the Action pop-up men in the toolbar. Any items marked with a red tag are automatically excluded from Spotlight searches. 

D. Control-click the folder and choose Not Available in Spotlight from the Options menu. 


Reference: http://computers.tutsplus.com/tutorials/quick-tip-hide-files-and-folders-from-spotlight-search--mac-54256 

Q6. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE. 

A. Make sure Show Bluetooth in menu bar is selected in System Preferences. 

B. Press a key on the keyboard to reconnect it with the Mac. 

C. Turn off Bluetooth in the Bluetooth pane of System Preferences. 

D. Turn Wi-Fi off and on. 

E. Check the battery level of the keyboard. 

F. Check Activity Monitor. 

G. Keep wireless devices within 33 feet (10 meters) of the Mac. 

Answer: B,E,G 

Reference: https://support.apple.com/en-us/HT204621 

Q7. Jim purchased an app from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal? 

A. Use Back to My Mac screen sharing to use the app on the iMac. 

B. Open iTunes, click on "Purchased on the Mac App Store” in the Store, then install the app. 

C. Sign in to his account in the Mac App Store, click Purchases, and then install the app. 

D. He must purchase the application again on the Mac A pp Store to install on the MacBook Pro. 


Q8. Henry has verified his Mac can run OS X Yosemite and is ready to upgrade. What should Henry do first? 

A. Download OS X Yosemite from the Mac App Store. 

B. Free up disk space. 

C. Sign in to the Mac App Store. 

D. Back up the Mac.