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Q21. A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that “fans out” using the power outage as the handle of the fan. These improvements are best described by which approach to problem solving?

A. Affinity diagram

B. Inter-relationship digraph

C. Tree diagram

D. Process decision program chart

E. Matrix diagram

F. Prioritization matrix

G. Activity network diagram

Answer: C


Q22. The test statistic is approximately:

A. 4.79

B. 6.71

C. 2.08

D. 5.44

Answer: A


Q23. Causes in a cause and effect diagram often include management, measurement systems, mother nature and the four standard causes:

A. man, material, methods, machines

B. man, manufacturing, methods, material

C. marketing, methods, material, machines

D. man, material, millennium, machines

E. none of the above

Answer: A


Q24. Use the reliability formula from the previous problem to find the reliability at MTBF.

A. 0.94

B. 0.78

C. 0.37

D. 0.26

E. none of the above

Answer: C


Q25. At a particular time, three components are in parallel and each has a reliability of 0.98. What is the reliability of the system?

A. 0.98

B. 0.94

C. 0.37

D. 0.26

E. none of the above

Answer: E


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Q26. One of the approaches used by TRIZ is referred to as “removing the contradiction.” A project team is asked to determine how many coats of paint should be applied to a panel. In this case the contradiction is:

A. additional coats cost money but give a better finish

B. the customer wants an excellent finish at a low cost

C. the company wants to reduce costs but have an excellent finish

Answer: A


Q27. This QFD matrix was used in the design process for a ball point pen.

What symbol is appropriate for the square labeled 10?


Answer: A


Q28. This QFD matrix was used in the design process for a ball point pen.

What symbol is appropriate for the square labeled 16?


Answer: C


Q29. This QFD matrix was used in the design process for a ball point pen.

What symbol is appropriate for the square labeled 9?


Answer: D


Q30. In a certain sampling situation, c = 0, 1 = 0.08. The power of the sampling plan in this case is:

A. 0

B. 0.08

C. 1.00

D. 0.92

Answer: D