♥♥ 2018 NEW RECOMMEND ♥♥

★ Pass on Your First TRY ★ 100% Money Back Guarantee ★ Realistic Practice Exam Questions

Free Instant Download NEW EX0-001 Exam Dumps (PDF & VCE):
Available on: https://www.exambible.com/EX0-001-exam/

Act now and download your EXIN,Inc EX0-001 test today! Do not waste time for the worthless EXIN,Inc EX0-001 tutorials. Download Renew EXIN,Inc ITIL Foundation (syllabus 2011) exam with real questions and answers and begin to learn EXIN,Inc EX0-001 with a classic professional.

Q217. A configuration model can be used to help 

1) Assess the impact and cause of incidents and problems 

2) Assess the impact of proposed changes 

3) Plan and design new or changed services 

4) Plan technology refresh and software upgrades A. 1, 2 and 3 only 

B. All of the above 

C. 1, 2 and 4 only 

D. 3 and 4 only 


Q218. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle? 

A. Service Operation 

B. Service Strategy 

C. Service Transition 

D. Continual Service Improvement 


Q219. Which of the following is the best definition of service management? 

A. The ability to keep services highly available to meet the business needs 

B. A set of specialized organizational capabilities for providing value to customers in the form of services 

C. A complete set of all the documentation required to deliver world class services to customers 

D. An internationally recognized methodology to provide valuable services to customers 


Q220. What do customer perceptions and business outcomes help to define? 

A. The value of a service 

B. Governance 

C. Total cost of ownership (TCO) 

D. Key performance indicators (KPIs) 


Q221. Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role? 

A. The Service Level Manager 

B. The Configuration Manager 

C. The Change Manager 

D. The Information Security Manager 


Q222. Which of the following are reasons why ITIL is successful? 

1. ITIL is vendor neutral 

2. It does not prescribe actions 

3. ITIL represents best practice 

A. All of the above 

B. 1 and 3 only 

C. 1 and 2 only 

D. 2 and 3 only 


Q223. Which is the BEST definition of a Configuration Item (CI)? 

A. An item of hardware or software registered in the asset database 

B. A collection of information used to describe a hardware or software item 

C. An asset, service component or other item that is, or will be, under the control of Configuration Management 

D. Information recorded by the Service Desk when an Incident is reported 


Q224. What does a service always deliver to customers? 

A. Applications 

B. Infrastructure 

C. Value 

D. Resources