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Exambible offers free demo for EX0-117 exam. "ITIL Foundation (syllabus 2011)", also known as EX0-117 exam, is a EXIN,Inc Certification. This set of posts, Passing the EXIN,Inc EX0-117 exam, will help you answer those questions. The EX0-117 Questions & Answers covers all the knowledge points of the real exam. 100% real EXIN,Inc EX0-117 exams and revised by experts!
Q9. Which process is responsible for managing relationships with vendors?
A. Change management
B. Service portfolio management
C. Supplier management
D. Continual service improvement
Q10. Which process will regularly anal0yse incident data to identify discernible trends?
A. Service level management
B. Problem management
C. C0hange management
D. Event management
Q11. Which of the following is the best definition of IT service management?
A. An internal service provider that is embedded within a business unit
B. A complete set of all the documentation required to deliver world class services to customers
C. Technical implementation of supporting IT infrastructure components
D. The implementation and management of quality IT services that meet business needs
Q12. The consideration of value creation is a principle of which stage of the service lifecycle?
A. Continual service improvement
B. Service strategy
C. Service design
D. Service transition
Q13. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
A. A change
B. A change model
C. A change request
D. A change advisory board
Q14. With which process is problem management likely to share categorization and impact coding systems?
A. Incident management
B. Service asset and configuration management
C. Capacity management
D. IT service continuity management
Q15. Which one of the following do technology metrics measure?
C. The end-to-end service
D. Customer satisfaction
Q16. What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive