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NEW QUESTION 1
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

  • A. The percentage reduction in the network required for new or changed services
  • B. Self-Service: Increased success rate for user self-fix
  • C. Satisfied customers per service/application
  • D. Arrival and departure rate of service requests

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)

NEW QUESTION 2
What does the Event data object represent?

  • A. A user inquiry to the Service Desk
  • B. An alert signifying a change of state of a monitored Configuration Item
  • C. An issue or flaw with delivered code or physical service blueprint
  • D. An interruption to normal service operations

Answer: B

NEW QUESTION 3
Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ______.

  • A. adapt to change without having to re-factor the IT management architecture
  • B. define, implement, and govern an innovative microservice-based architecture
  • C. implement web-scale and distributed computing
  • D. assess the maturity of their IT processes

Answer: A

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html

NEW QUESTION 4
What is a benefit of implementing the Request to Fulfill value stream?

  • A. Ensuring that the service delivered actually performs as requested
  • B. Improved communication with business stakeholders through roadmaps
  • C. Improving the speed at which issues with a business service are identified
  • D. Increased cost optimization by cancelling subscriptions that are no longer used

Answer: A

NEW QUESTION 5
How does the IT4IT Reference Architecture use the value stream concept?

  • A. As a way of grouping functionality to provide context for where value is being created and delivered
  • B. To support predictable, sequential, waterfall approaches to IT service delivery
  • C. As a macro-process and capability architecture to provide context for IT value delivery and operations
  • D. In order to be compliant with the Value Chain concept of Michael Porter

Answer: A

Explanation:
Reference: https://www.joetheitguy.com/2021/05/17/it4it-101-new-approach-development-delivery/

NEW QUESTION 6
What is the purpose of the Enterprise Architecture functional component?

  • A. To log, maintain, and evaluate all demands coming into IT through a single funnel
  • B. To manage creation, review, approval, and audit of all IT policies
  • C. To create and manage long-term IT investment and the execution plan-of-action
  • D. To manage the authoritative list of all IT investments

Answer: B

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap05.html#_Toc431202751

NEW QUESTION 7
What are the core concepts of the IT4IT Reference Architecture at Level 1?

  • A. Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.
  • B. Governance Risk & Compliance, Sourcing & Vendor, Intelligence & Reporting, Finance & Assets, Resource & Project
  • C. Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service
  • D. IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil

Answer: A

NEW QUESTION 8
Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

  • A. Build Package
  • B. Enterprise Architecture
  • C. Service Portfolio
  • D. Service Design

Answer: D

Explanation:
Reference: https://books.google.com.pk/books?id=lpcEDAAAQBAJandpg=PA83andlpg=PA83anddq=it4it+functional+component+within+the+Requirement+to+Deploy+value+stream+produces+the+Logical+Service +Blueprintandsource=blandots=UmKAGvnbE_andsig=ACfU3U1paH-4XlKDxAcBaQ2aGis_KtUHBwandhl=enandsa=Xandved=2ahUKEwi1rqf2ujkAhWOxYUKHem0C1wQ6AEwAnoECAcQAQ#v=onepageandq=it4it%20functional%20component%20within%20the%20Requirement%20to%20Deploy%20value%20stream%20produces%20the%20Logical%20Service%20Blueprintandf=false

NEW QUESTION 9
What is a benefit of implementing the Requirement to Deploy value stream for the business?

  • A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
  • B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
  • C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
  • D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 10
What is a benefit of implementing the Strategy to Portfolio value stream?

  • A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
  • B. Services designed in accordance with standards and policies
  • C. Prioritized IT investment based on impacts on architecture and business priorities
  • D. Reduced costs by proactively identifying issues before the service impact becomes severe

Answer: B

Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.

NEW QUESTION 11
What are functional components?

  • A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via statechanges across the service backbone
  • B. They are the primary means for understanding business requirements as they are expressed to theStrategy to Portfolio value stream
  • C. They represent the output of the Requirement to Deploy value stream
  • D. They are the smallest standalone technology units that are useful to IT service provider

Answer: D

NEW QUESTION 12
Which of the following best describes The Open Group IT4IT Reference Architecture?

  • A. A policy framework for IT governance
  • B. A supply chain management model
  • C. A technical interoperability standard
  • D. A standard for managing the business of IT

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html

NEW QUESTION 13
What does the IT4IT Information Model consist of?

  • A. The Service Model and the Service Backbone
  • B. Value streams and functional components
  • C. Data objects and their relationships
  • D. Capabilities and IT processes

Answer: C

NEW QUESTION 14
What is an objective of the Detect to Correct value stream?

  • A. To build a culture of collaboration between IT operations and IT development
  • B. To manage an inviting consumption experience to acquire services, goods, knowledge, and support
  • C. To track the service usage and control the chargeback contract
  • D. To provide an overview of the business of IT operations and the services delivered

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap08.html

NEW QUESTION 15
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

  • A. Contributing to business strategy and planning, enabling IT alignment with business plans
  • B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
  • C. Defining the capabilities and business processes necessary for Project Management governance
  • D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

Answer: A

NEW QUESTION 16
Which value stream creates the Service Release Blueprint?

  • A. Strategy to Portfolio
  • B. Requirement to Deploy
  • C. Detect to Correct
  • D. Request to Fulfill

Answer: D

Explanation:
Reference: https://cloudsourceblog.com/2021/04/26/building-a-hybrid-functional-reference-architecture-part-2-it4it/

NEW QUESTION 17
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