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NEW QUESTION 1

The CRM Manager at Universal Containers has requested that a custom text field be converted to a picklist in order to promote better data hygiene. What needs to be considered before changing the field type? Choose 2 answers

  • A. Existing list views that reference the field may be deleted.
  • B. Field references will be removed in Visualforce pages
  • C. All data should be backed up before converting a text field.
  • D. Changing a field type will remove existing field history.

Answer: AC

NEW QUESTION 2

What is a use case for approval processes? Choose 2 answers.

  • A. Approve expense reports automatically when less than $50.
  • B. Update the PTO record field with the user’s manager.
  • C. Require the CFO to review the salary range for all job offers.
  • D. Ensure an opportunity that has at least one product added.

Answer: AC

NEW QUESTION 3

Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases. What is the recommended solution to configure this? Choose 2 answers

  • A. Create standard role hierarchies
  • B. Set organization-wide sharing defaults to public read/only.
  • C. Create criteria-based sharing rules.
  • D. Set organization-wide sharing defaults to private.

Answer: AB

NEW QUESTION 4

Universal Containers has created the custom objects Candidate and Interview in Salesforce to track candidates and interviews respectively. The company wants to track the total number of interviews a candidate has gone through on the candidate record without writing any code. How can app builder accomplish this requirements? Choose 2 answers

  • A. Use a roll-up summary field on the candidate record to show the total number of interviews.
  • B. Use a master-detail relationship between the Candidate and the Interview objects.
  • C. Use a lookup relationship between the Candidate and Interview objects
  • D. Use a formula field on the candidate record to show the total number of interviews

Answer: AB

NEW QUESTION 5

To Synchronize Accounts, orders and shipments in real time, a developer has built a custom interface between an external system and salesforce, prior to deployment, the developer needs to confirm that the interface can sustain the syncing of thousands of records at a time. Which sandbox environment is recommended to complete performance and load testing?

  • A. Partial Sandbox
  • B. Developer Sandbox
  • C. Developer Pro Sandbox
  • D. Full Sandbox

Answer: D

NEW QUESTION 6

Universal Containers has a junction object called Invoices with a primary Master-Detail relationship with Accounts and a secondary Master-Detail relationship with Contacts. The app builder has a requirement to change the primary Master-Detail relationship to Lookup. What happens to the Master-Detail relationship with Contacts?

  • A. The Contacts Master-Detail values are cleared from invoices.
  • B. The Contacts Master-Detail also converts to Lookup.
  • C. The Contacts Master-Detail field is deleted from the object
  • D. The Contacts Master-Detail becomes the primary.

Answer: D

NEW QUESTION 7

What is a true statement in regards to managing access to reports and dashboards? Choose 2 answers

  • A. Users with the “Manage Public Reports” permission can organize reports by creating custom report folders and sending invitations to users to access them.
  • B. Users must have certain permissions to access public, hidden, or shared folder.
  • C. Users with the “Manage Public Reports” and “Create and Customize Reports” permissions can create custom reports that all users can view.
  • D. Users that want to grant access to personal folders can manually share a personal folder with a user or public group.

Answer: AC

NEW QUESTION 8

User at Universal Containers needs to be able to quickly create a contact record from the Account record's Chatter feed. How should the App Builder enable the functionality?

  • A. By creating a custom “Create a Record” Action on the Account.
  • B. By creating a custom “Detail Page” Button on the Account.
  • C. By creating a custom “Detail Page” Button on the Contract.
  • D. By creating a custom “Create a Record” Action on the Contract

Answer: A

NEW QUESTION 9

Universal Containers would like to automatically assign a specific permission set to new users. How can this requirement be met? Choose 2 Answers

  • A. Create an approval process on the User object to assign a permission set
  • B. Create a flow on the user object to assign a permission set.
  • C. Create a lightning process on the user object to launch a flow.
  • D. Create a workflow rule on the User object to assign a permission set.

Answer: BC

NEW QUESTION 10

In order to delete the Opportunities, Universal Containers would like sales reps to submit requests for approval from their sales manager. What can be used to meet these requirements?

  • A. Approval Process with Time-Dependent workflow action.
  • B. Approval Process with Apex Trigger.
  • C. Two-step Approval process.
  • D. Process Builder with Submit for Approval action

Answer: C

NEW QUESTION 11

Universal Containers uses a custom object to track Site Visits. When the status of a Site Visit is changed from "In Progress" to "On Hold", the business wants the Site visit owner to be automatically assigned to an "On Hold" queue. Which capability can be used to accomplish this?

  • A. Apex Trigger
  • B. Action
  • C. Assignment Rule
  • D. Visual Workflow

Answer: C

NEW QUESTION 12

Which statement is true when a new full sandbox is created? Choose 2 answers

  • A. User’s email addresses will not be modified.
  • B. Default email deliverability is set to system email only
  • C. Chatter data will be copied to the sandbox by default
  • D. Usernames will be modified uniquely for that sandbox

Answer: AB

NEW QUESTION 13

An app builder has created a report for sales people to view records from the custom object, some users have complained that they are unable to see all of the appropriate records. What steps should be taken to ensure data visibility within the report? Choose 3 Answers

  • A. Check organization-wide defaults
  • B. Check the user’s profile for object settings.
  • C. Check the report folder sharing settings
  • D. Check reports filter
  • E. Check Sharing rules

Answer: ABE

NEW QUESTION 14

What is the capability of a schema builder? Choose 2 answers

  • A. To update description of standard and custom objects.
  • B. To modify custom field help text on standard objects
  • C. To create new look-up or master-detail object relationship
  • D. To enable field history tracking on standard objects.

Answer: BC

NEW QUESTION 15

Universal Containers sales reps can modify fields on an opportunity until it is closed. Only the sales operation team can modify the post closed follow-up dates and post closed follow-up comments fields. How can these requirements be met?

  • A. Use record types with field sets and restrict editing fields using field-level security.
  • B. Use field-level security on page layouts to restrict editing fields
  • C. Use multiple record types, page layouts and profiles.
  • D. Use field level security to mark fields as read only on the sales profile

Answer: B

NEW QUESTION 16

Which statement is true when defining a Create custom action for the Contact object? Choose 2 answers

  • A. The create action will ignore field requirements
  • B. The create action can pre-define Contact field values
  • C. The create action allows a user to select a record type
  • D. The create action will respect validation rules

Answer: CD

NEW QUESTION 17

At Universal Containers, multiple departments utilize the Case object for different purposes. Some users submit cases for IT and HR requests. Other users provide customer support with case records. How can an App Builder enable different users to see different fields, based on the case type?

  • A. Create different case record types for IT, HR and Customer Suppor
  • B. Assign different page layouts to each record type by profile.
  • C. Create different case field sets for IT, HR and Customer Suppor
  • D. Assign different field sets by profile.
  • E. Create different case record types for IT, HR and Customer Suppor
  • F. Assign different page layouts to each record type by role.
  • G. Create different case field sets for IT, HR and Customer Suppor
  • H. Assign different field sets by role.

Answer: A

NEW QUESTION 18

A Customer Support Manager at Universal Containers would like to implement call scripting for their caller agents. What automation tool can be used to accomplish this?

  • A. Workflow
  • B. Lightning Process Builder
  • C. Visual Workflow
  • D. Lightning Connect

Answer: C

NEW QUESTION 19

Representatives at Universal Containers use Salesforce to record information for leads. When new prospects are added, an outbound message is sent to SAP with lead's information. Which automation process will accomplish this without writing any code?

  • A. Create a process using Lightning Process Builder to send the outbound message.
  • B. Create a Workflow Rule with an outbound message as the action
  • C. Use Visual Workflow to create a wizard that will send an outbound message.
  • D. Design an Approval Process that sends an outbound message upon arrival.

Answer: B

NEW QUESTION 20

Universal Containers has two teams: Sales and Services. Both teams interact with the same records. Sales users use ten fields on the Account record. Services users use three of the same fields as the Sales team, but also have five of their own, which the sales team does not use. What is the minimum configuration necessary to meet this requirement?

  • A. One profile, two record types, one page layout
  • B. Two profiles, two record types, two page layouts
  • C. One profile, one record type, one page layout.
  • D. Two profiles, one record type, two page layouts

Answer: B

NEW QUESTION 21

A custom object has a public reads only sharing settings that does not grant access using hierarchies. A dynamic sharing rule provides write access to the object to the global marketing public group if the record is marked as global. A user creates a new record and marks it as global. Who will have write access to the record?

  • A. The global marketing public group and anyone above the owner in the role hierarchy
  • B. The record owner and the global marketing public group.
  • C. The global marketing public group, the record owner, and anyone above the owner in the role hierarchy.
  • D. The record owner and anyone above the owner in the role hierarchy

Answer: B

NEW QUESTION 22

Universal containers is importing 1000 records into Salesforce. They want to avoid any duplicate records from being created during the import. How can these requirements be met?

  • A. Include a column in the import file that has either record names, Salesforce IDs, or external IDs that can be used to match records.
  • B. When importing the file, select the “Prevent Duplicates” option on the last step of the Import Wizard and import the file.
  • C. After importing all of the custom objects, run a duplicate check report, export the record to a CSV File, and run a mass delete to purge any duplicates.
  • D. After importing all of the custom objects, review all records created and manually merge or delete and duplicate record

Answer: A

NEW QUESTION 23

Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplish this with minimal clicks on the Salesforce1 mobile application. What is the recommended solution to meet this requirement? Choose 2 answers.

  • A. Create predefined values for most of the fields.
  • B. Create a global action on Account.
  • C. Create a feedback object as a parent of Account
  • D. Create an object-specific action on Account

Answer: AD

NEW QUESTION 24

When an opportunity close date is delayed by more than 60 days, the manager and the VP sales must approve the change. How can this requirement be met? Choose 2 answers

  • A. Build an approval process that requires unanimous approval from the manager and VP of sales.
  • B. Create a workflow rule that checks for close date less that 60 days and add an email alert.
  • C. Create a lightning process builder flow that submits the record for an approval process
  • D. Build a validation rule that does not allow a user to save the opportunity record.

Answer: AC

NEW QUESTION 25
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