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2021 Jan TK0-201 exam question
Q31. CORRECT TEXT
In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).
A. Refer the question to another learner.
B. Repeat the question back to the learner.
C. Ask the learner if the question was answered.
D. Answer the question immediately.
E. Quiz the learner on the material.
Answer: BC
Q32. During a tedious technical exercise the instructor notes that the learners are nervous and apprehensive about starting. Which of the following should the instructor do?
A. Reassure everyone that they will perform well and monitor their progress on a more personal basis.
B. Give the learners extra time to complete the exercise.
C. Present the lecture portion again to reinforce the exercise and then follow up with a question and answer session.
D. Tell a humorous story to make the learners feel more comfortable during the exercise.
Answer: A
Q33. An instructor is delivering a course with limited time and has learners with various skill levels. Which of the following would the instructor do to BEST follow up any needs of the learners?
A. Offer fee based consulting for the program
B. Divide the class into groups with similar skill sets
C. Provide additional material on the technology
D. Contract for additional training time
Answer: C
Q34. An instructor needs to motivate a learner to complete a course, but the learner is not excited about the course due to lack of knowledge. Which of the following is the BEST motivation method?
A. Implement more real life scenarios into the instruction to make the learner more interested.
B. Create a group for this learner to work with to make the learner feel more comfortable.
C. Give the learner words of affirmation and tell them the instructor is available after class.
D. Pair the learner with a more knowledgeable learner in the class so the learner can keep up with the class.
Answer: C
Q35. During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?
A. Give the learners a break then re-teach me topic
B. Administer a short quiz to see where the confusion is
C. Present a video clip of the topic in question
D. Ask general questions to check understanding
Answer: C
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Q36. A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?
A. Ask the training manager to make adjustments to the course prior to the class.
B. Acquire updated curriculum for maximum learner benefit.
C. Present the course as is but incorporate the updated information.
D. Present the course as set by the course designer.
Answer: C
Q37. An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
A. Go over the material several days prior to the class to be more prepared
B. Assign each of the learners a question and have them find the correct answer
C. Ask if any of the learners in the class if they knew the answers to the questions
D. Instruct the learners to hold all questions until all the material is covered
Answer: A
Q38. An instructor uses multiple forms of media to help the class understand a difficult topic. Unfortunately learners are still having a hard time with the concept. Noticing difficulty, the instructor creates another learning tool to explain the topic another way. Which of the following BEST describes the skill the instructor is using?
A. Create opportunities for learners to contribute to the discussion
B. Plan and use a variety of reinforcement techniques during training
C. Adapt learning methods as intended by the course designers
D. Enhance, substitute or create media as appropriate
Answer: D
Q39. While lecturing a group of learners, the instructor moved around the room and paused several times for emphasis. These actions are:
A. Appropriate non-verbal communication techniques that help to keep learners focused.
B. Inappropriate techniques to use during lectures.
C. Offensive to the learners and should be avoided.
D. Inappropriate non-verbal communication techniques that is distracting to the learners.
Answer: A
Q40. An instructor listens to a learner's question and repeats it back to them. This is an example of which of the following?
A. An activity that uses questions to lead learners to the application of knowledge.
B. An active listening technique used in a classroom setting.
C. An activity that encourages learners to ask and answer their own questions.
D. An activity that creates opportunities for learners to contribute to the discussion.
Answer: B