The Secret Of Cisco 820-605 Exam Price

NEW QUESTION 1
Which two actions are in adoption campaign? (Choose two.)

• A. messaging to users on best practice approaches to their solution
• B. messaging to stakeholders on new product releases
• C. messaging to stakeholders on the new features of their solution
• D. survey sent to all end users
• E. renewal reminder to stakeholders

Answer: BC

NEW QUESTION 2
Which two outcomes are expansion opportunities within customer success? (Choose two.)

• A. expansion of solution features
• B. renewal of solution subscription
• C. purchase of a new solution
• D. deployment of solution
• E. expansion of solution services

Answer: AE

Explanation:
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services

NEW QUESTION 3
What are two barriers to adoption within an organization? (Choose two.)

• A. solution implemented by partner
• B. agile development model
• C. inadequate knowledge and skills
• D. centralized IT organization
• E. organizational silos

Answer: AC

NEW QUESTION 4
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

• A. Utilize a digital engagement so all your customers experience the touch of customer success
• B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
• C. Utilize the service team to form a larger internal team to lead the engagement
• D. Utilize people to focus your customers in a 1:many customer success experience

Answer: B

NEW QUESTION 5
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

• A. risk management
• B. market growth
• C. sustainability
• D. cost efficiency

Answer: A

NEW QUESTION 6
In which stage does the Customer Success Manager initially validate stakeholders?

• A. onboarding
• B. deployment
• C. utilization
• D. purchase

Answer: A

NEW QUESTION 7
Which element evaluates a customer outcome?

• A. key performance indicators
• B. milestones
• C. metrics
• D. benchmarks

Answer: A

NEW QUESTION 8
What is a consideration in evaluating readiness for adoption?

• A. Identify features or functions that are not deployed or underutilized.
• B. Identify potential accelerators that could optimize performance.
• C. Review customer acceptance test plan.
• D. Validate that all required items have been purchased.

Answer: C

NEW QUESTION 9
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

• A. KPI that will be improved by the new product solution
• B. current existing products that are being displaced by the solution
• C. current configuration guide of the product solution
• D. product use case that will achieve the desired outcome

Answer: D

NEW QUESTION 10
Which two adoption outcomes are renewal indicators? (Choose two)

• A. customer testimonial
• B. solution discount
• C. payment schedule
• D. optimized services
• E. training attendance

Answer: AC

NEW QUESTION 11
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

• A. Create a new Health Index dashboard with the Sales team.
• B. Evaluate the customer's expertise in managing the purchased solution.
• C. Examine solution pricing with the Renewals Manager.
• D. Schedule Quarterly Business Review with the new leadership team.
• E. Review the original business case and reassess desired outcomes with the new leadership team.

Answer: BE

NEW QUESTION 12
Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

• A. consumption
• B. organizational
• C. financial
• D. capability

Answer: A

NEW QUESTION 13
What are two drivers for Customer Success? (Chooser two)

• A. The customer trusts that Cisco support will solve any issues.
• B. The customer receives training for new products and services.
• C. The customer recognizes the value of initial use case implementations.
• D. The customer gives feedback about the purchased product.
• E. The mature and fully deployed solution is running in production.

Answer: BC

NEW QUESTION 14
Which two activities support Customer Success planning? (Choose two.)

• A. service ticket tracking
• B. adoption barrier identification
• C. quality control
• D. service delivery program management
• E. KPI tracking

Answer: BD

NEW QUESTION 15
Which list of components of a Customer Success Quarterly Success Review is common?

• A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for thenext quarter
• B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
• C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
• D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Answer: C

NEW QUESTION 16
In which lifecycle stage would a lack of skilled resources be identified as a barrier?

• A. sales proof of concept
• B. late-stage adoption
• C. early-stage adoption
• D. solution renewal

Answer: A

NEW QUESTION 17
Which definition of customer success is true?

• A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
• B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
• C. It is the business methodology of ensuring that customers are always on the latest software releases andsubscription contracts so that they can focus on the core business activities that make them successful.
• D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer: B

NEW QUESTION 18
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