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2021 Dec 220-902 book
Q101. A customer is experiencing issues with email and calls the help desk. The technician
determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:
A. close any items of a personal nature.
B. reboot the computer and log back in.
C. capture a screen-shot of the error message.
D. take steps to reproduce the error.
Answer: A
Q102. A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?
A. VPN
B. ACL
C. RDP
D. DLP
Answer: B
Q103. A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO).
A. Mask
B. ESD mat
C. ESD strap
D. Antistatic bag
E. Safety goggles
F. Rubber gloves
Answer: A,E
Q104. A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?
A. Back up the mobile data with a cloud backup service.
B. Enable remote wipe to clear all personal and corporate data.
C. Go into the device settings to remove personal customizations.
D. Factory reset the old phones to ensure the data is no longer on the device.
Answer: A
Q105. A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn’t report those problems. Which of the following features in Windows 7 may be responsible for this problem?
A. System Protection settings
B. User Account Control
C. Action Center
D. Data Execution Prevention
Answer: B
Far out 220-902 pdf exam:
Q106. A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use?
A. FireWire External Hard Drive
B. PXE-based Network Installation
C. USB 3.0 Flash Drive
D. DVD-ROM
Answer: C
Q107. A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?
A. Press F8 when prompted
B. Hit the refresh button to force a re-detect
C. Enable PATA in the BIOS
D. Select load driver
Answer: D
Q108. A user has been granted permission to access the corporate network from a personal smartphone. Which of the following should a technician perform before configuring the phone for access?
A. Check the phone for unauthorized root access
B. Disable the phone’s Bluetooth chip
C. Erase all personal data from the phone
D. Check the phone for location tracking
Answer: A
Q109. A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications?
A. Microsoft Store
B. DVD
C. Google Play
D. iTunes
Answer: A
Q110. When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?
A. IMAP
B. XCOPY
C. DISKPART
D. FDISK
Answer: B