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Q1. A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts.
Which statement describes how to reference these dates on a script for easy updating?
A. Create a global variable of the type Date.
B. Create a call variable of the type Date.
C. Create a wild call variable of the type Integer.
D. Create either a global or call variable of the type String.
Answer: A
Q2. A customer with Avaya Aura Contact Center launches Orchestration Designer (OD) and the OD display for views. Which view provides a snapshot of the latest and most up-to-date data from the Avaya Aura Contact Center?
A. Local View
B. Contact Center View
C. Synchronization View
D. Contact Center Manager Administration View
Answer: B
Q3. A customer with Avaya Aura Contact Center needs to create a new Contact Center Supervisor who will also be an Administrative User.
Which field on the Supervisor Definition page must be completed to simultaneously create a supervisor and an Administrative User?
A. User type
B. Login ID
C. Create CCT Agent
D. CCMA Login Account Details
Answer: D
Q4. The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?
A. Activity Codes
B. Reason Codes
C. Busy Codes
D. Codes
Answer: A
Q5. How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
A. Add an extra number to the Number of Digits value.
B. The terminating character is always "#".
C. Use the Terminating Character configuration entry setting the value.
D. Assign the "#" as a call variable.
Answer: C
Q6. A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.
Which block would be required?
A. IVR
B. Treatment
C. Output
D. Input
Answer: A
Q7. Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
A. en_us
B. ad_hoc_messages
C. music_on_hold
D. out_of_hours
Answer: A
Q8. A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)
A. The event handler monitors for the music failure.
B. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.
C. The event handler must be the first line on any script, .vent handler can monitor for call abandons.
Answer: AB