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Q49. A physical assessment of the Mac should be performed in which of the following troubleshooting stages?
A. Isolate
B. Resolve
C. Evaluate
D. Template-Match
Answer: A
Q50. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Apple Downloads
B. Apple Support articles
C. Third-party search engines
D. Apple Support Communities
Answer: B
Q51. Examine the image.
Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?
A. You cannot remove the connector on the hard drive if you do not remove these screws.
B. You cannot remove the battery cable with these screws installed.
C. You will prevent strain on the hard drive flex cable by removing them.
D. You will damage the logic board if you do not remove these screws.
Answer: A
Q52. What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?
A. 64 GB
B. 32GB
C. 16 GB
D. 8 GB
Answer: D
Reference:https://support.apple.com/kb/SP652?locale=en_US
Q53. Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).
A. DDR3L
B. LPDDR3
C. DDRPC3
D. PLDDR3
Answer: A
Reference:http://www.everymac.com/systems/apple/macbook-air/macbook-air-faq/differences-between-macbook-air-mid-2013-mid-2012.html
Q54. When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a keycap kit can be used rather than replacing the top case assembly. Which of the following statements is true?
A. Use the Keycap Kit for Apple Portables to replace missing keycaps.
B. The keycap kit is cross compatible with the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013).
C. Use any portable keycap kit.
D. If more than three keycaps are need to be replaced, replace the entire top case assembly for that specific model MacBook Pro.
Answer: B
Q55. What color indicates that the Liquid Contact Indicators inside a MacBook Pro(13-inch, Mid 2012, have been triggered?
A. Red
B. Blue
C. White
D. Yellow
Answer: A
Explanation:
The indicators trigger only with direct contact to a liquid. The indicators will not be triggered by temperature and humidity that is within the product's environmental requirements described by Apple. A triggered indicator will turn red or pink...indicating that the module(s) to which the indicator is attached has been exposed to liquid.
Q56. If you cannot turn on a system using the power button, which of the following can be used toturn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?
A. Two (2) switches that can be flipped.
B. Two (2) ports that be activated.
C. Two (2) pads that can be shorted.
D. Two (2) buttons that can be pressed.
Answer: D